At Skefto we are committed to protecting the privacy and security of our users’ and visitors’ information. This Privacy Policy outlines our practices regarding the collection, use, and sharing of contact information.
Collection of Contact Information
We collect contact information when you:
- Sign up for an account, newsletter, or service
- Contact us through our customer service channels
- Participate in our promotions, surveys, or contests
The contact information we collect may include your name, email address, phone number, and any other information you choose to provide.
Use of Contact Information
We use the contact information we collect for several purposes, including to:
- Provide, maintain, and improve our services
- Communicate with you about your account, our services, updates, and promotions
- Respond to your inquiries and customer service requests
- Conduct research and analysis to understand our users better
We will not use your contact information for any purposes other than those outlined in this Privacy Policy without your consent.
Sharing of Contact Information
We do not sell, rent, or trade your contact information with third parties for their marketing purposes. We may share your contact information with:
- Service providers who perform services on our behalf, such as email service providers or customer service providers, under strict confidentiality agreements
- Law enforcement, government officials, or other third parties when we are compelled to do so by a subpoena, court order, or similar legal procedure, or when we believe in good faith that the disclosure of contact information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our agreements or policies
Security of Contact Information
We take reasonable measures to protect the contact information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure; therefore, we cannot guarantee its absolute security.
Right to Access, Correction, and Deletion
At Skefto, we believe you should have control over your personal information. In addition to the collection and use practices outlined above, you have the following rights regarding your data:
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Access and Portability: You may request a copy of the personal information we hold about you.
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Correction: You may request that we update or correct any inaccurate or incomplete information.
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Deletion (Right to Erasure): You have the right to request that we permanently delete your personal information from our systems, subject to certain legal exceptions.
Data Deletion Procedure
If you wish to terminate your relationship with Skefto and have your data removed, please follow this procedure:
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Step 1: Submit a Formal Request. Send an email to our privacy team at security@skefto.com with the subject line “Data Deletion Request.”
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Step 2: Verification. To protect your security, we will require you to verify your identity. This may involve confirming details associated with your account or responding to a verification link sent to your registered email address.
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Step 3: Processing. Once verified, we will aim to process your deletion request within 30 days. We will notify you once the process is complete.
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Step 4: Exceptions. Please note that we may retain certain information where required by law (e.g., for financial auditing, tax purposes, or to comply with government-certified data sovereignty requirements) or to resolve active disputes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our treatment of your contact information, please contact us.
